With over 30 years of experience in the IT industry, I am a seasoned consultant and advisor who helps clients achieve their business goals through innovative and cutting-edge solutions. I am currently a Consultant at Infosys, where I lead the AI Chat and IVR Sales & Solutions for a bank.

I have a strong background in customer relationship management (CRM), internet-of-things (IoT), and data warehouse technologies, and I have successfully delivered projects for some of the world's leading companies, such as Verizon, BMW, and Rivian. I am passionate about using AI to create seamless and intuitive customer experiences, and I work closely with generative AI and CX teams to develop and implement AI-driven chatbots and IVR solutions using ChatGPT and Bard. I also have expertise in Salesforce, Xero, TeraData, and Amazon Connect, among other tools and platforms.